Computer Repair Albany

Thinking About Hiring A Computer Repair Company In Albany For Your Business?  Read this first!

Albany computer repair companies definitely have their place—but what many businesses fail to realize is that these companies are not the best choice for managing the tech side of their operations. For the vast majority of businesses, a managed IT service is better suited to keeping computers, servers and other technologies running smoothly over the long-term. The proactive approach of managed IT, versus the reactive approach of repair companies, is more likely to keep costs down and avoid pitfalls common in business technologies.

Albany Computer Repair Companies vs. Outsourced IT Management—How it Applies to Your Business

For some businesses, the computer repair companies they use appear to be sufficient to their IT needs. When something goes wrong, the company comes in and fixes the problems so the business can get back to work. But there is a problem with this strategy that can lead to less efficient outcomes. In contrast, managed IT services attempt to prevent problems from occurring in the first place. The difference in strategies is a big one, and worth looking more closely at.

The Reactive Approach

Repair companies utilize the reactive approach to IT management. As the name implies, the reactive approach is based on responding to situations as they occur. Plenty of situations require a reactive approach, so it is no surprise that businesses can see this strategy as sensible—at least on the surface. When business is full of surprises, it only makes sense deal with those surprises as they arise. Unfortunately, when it comes it IT management, most problems are better dealt with by avoiding them in the first place.

An example of the reactive approach: You come into the office on Monday and discover that your computer will not start up. You don’t remember there being a problem when you left the office on Friday, so you are uncertain what is going on. Naturally, you call up your computer repair team and have them come in to fix the computer. A day later, you have a working computer again, so you can get back to work.

The Proactive Approach

Managed IT services believe that most tech issues in a business setting can be avoided through careful monitoring and by taking steps to address situations as soon as it becomes apparent that an issue could arise. They implement this strategy in a variety of ways, including using regular monitoring of tech, such as keeping track of the age of each component in your business and comparing that age to common lifespans of similar components. It is a lot like knowing how long a pair of tires is likely to last on a company vehicle—instead of waiting until a tire blows out, you replace the tires when they have reached their standard lifespan to avoid any downtime.

An example of the proactive approach: The computer in your office is three years old. Your managed IT service provider has installed monitoring software on the computer to keep track of its performance. They contact you to let you know that they have noticed a potential issue with your hard drive that needs to be looked at. Once you have finished with your work, the IT team comes in and decides to replace the hard drive. They transfer all of your data from the old drive to the new drive. When you come into work the next day, your computer starts up as normal, and everything looks similar to the way it did before. There is almost no interruption in your workflow.

Reasons to Choose Managed IT Services Over Albany Computer Repair Companies

1. Routine Maintenance

As with your car or any other piece of machinery you rely on, routine maintenance ensures that your technology works as well as possible for as long as possible. There are a lot of things your IT team can do to keep company computers, servers and other technologies running smoothly over the long-term. The end result is that you and your employees get the full benefit of your tools while avoiding downtime associated with broken equipment.

2. Accessible Support

Your IT management service provider gives you access to instant support—no waiting for someone to return your phone call. When you have a question or are concerned with an issue, you can quickly access a team of professionals to assist you. The easy access to support provides peace of mind while ensuring that you and your team are never in the dark when it comes to your technology tools.

3. Flat Rate Fee

Maintaining your tech in optimal condition is something that can be done at a predictable cost. Computer repair companies charge based on the issue they are fixing at the time—which can lead to inflated costs because the longer they take to fix an issue, the more money they make. A managed IT service provider is not focused on short-term gains. Instead, it will charge you a flat fee to deal with whatever comes.

4. Less Down Time

When you have a team that can see problems before they become disasters, you gain a significant advantage for your business. Less downtime, more time spent working and making money. It is easy to see why so many businesses prefer this approach.

For more information on managed IT solutions and what they can do for your business, please contact us. The team at Tech II Business Solutions is standing by to assist you.

  • Daniel BardinPublished on December 25th, 2018

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