You already know why having top-end IT support for your Albany business is essential. It heightens and enhances your online presence. It makes your business more contemporary, which in turn makes it more marketable. And it streamlines all internal, tech-based affairs, allowing you and your staff to work harder on the things that matter.
In the end, great IT services mean better profits and more growth for your business.
Now, the question is: Who’s the right company for the job?
Your goal should be to research and vet all of the best IT service companies in your area so that you can select the most qualified candidate for helping your business thrive and grow.
What exactly does this entail?
Well, often finding the right Albany IT support company for your business comes down to asking the right questions. When you know the right questions to ask (and what answers you want to hear), you’ll be able to narrow down your options quickly.
The following is a list of the most important questions to ask potential Albany IT companies when shopping for their services.
1). How long has your company been in business? Tell us about your experience.
Start with questions that reveals the company’s experience in IT services. Ask them to explain when they started their business and why. What spurred them to get into IT services (if relevant to the current owner) in the first place?
IT service companies who have a passion for their field will always be best suited for the job. With that in mind, it’s also important that the company has an underpinning of an organization, good communication, and reliable results. Passion alone doesn’t make a company great.
2). Who are some of your current and past clients? Name some of the specific areas where you have helped these companies improve.
It’s not necessary that the IT services company you select have a long list of prestigious clients. But you want to know that they are actively working on behalf of companies comparable to yours.
Question potential IT services companies about who their current and past clients are and how they have specifically helped each one. You might also ask who a “typical client” is for them and how long their longest clients have been profiting from their services. Keep in mind that it’s a red flag if the IT services company only has one core client who makes up the majority of their revenue.
3). When we have a problem or issues, how will you proceed?
Most IT services companies have individuals who are responsible for specific clients. You need to know ahead of time who the person responsible for your company will be — if that’s applicable. It’s important that whoever manages your account be experienced, communicative and responsive, and certified in the appropriate forms of technology you’ll be employing on a regular basis.
If it helps, ask for examples of scenarios that might occur with your company. For instance, how would they handle a situation in which all of your computers were down on the weekend? Look for quick, yet thought out answers, showing that they are prepared for situations like this and that they have experience responding successfully to them. You might even inquire what the worst disaster they faced was like and how they handled it.
4). What will our cost breakdown look like?
If you are liking what you hear from the IT services company you are interviewing, it’s time to talk brass tacks. There is no reason why you shouldn’t inquire about the costs this IT services company is going to charge you.
Naturally, no IT company will be able to give you the exact cost for every service; however, they should be able to provide you with an extremely close estimate. It’s a problem if they say “they don’t know yet and there’s no way of knowing.” This is an important question for you, and they should have an answer.
5). How are you going to improve my company?
Last and probably more importantly, ask the IT services company to come up with a plan of action for your business. Of course, you won’t get a 100% accurate response here. You’ll need to describe a little bit more about your company, the areas in which you’d like to improve or change the way you’re currently doing things, and several other details.
But once you do this, you should able to get a somewhat comprehensive and well-rounded response. Ideally, they’ll be able to come up with a multi-point plan for either implementing new software, taking over some of the responsibilities that have been weighing your company down, and/or streamlining services that have given you trouble in the past.
Interviewing more than one possible IT services company is a good idea when shopping around for this sort of outsourcing. It’s important to do your research and take your time with this important decision.
By using the above list of questions as a template for your interview with potential IT services companies, you’ll be sure to find a top-notch IT services provider who can take your Albany business to the next level.