Job Description

*This Systems Engineering position will require onsite and remote service delivery. Qualified candidates must reside within 1 hour of our main office at 4289 Route 50, Saratoga Springs NY 12866.

*Candidate MUST have networking and Microsoft Server experience.

Microsoft Server 2008 through the most current versions, Microsoft Exchange, Office 365 and Hyper-V preferred.

Network experience configuring port forwarding, route statements, VLANs and VPNs on Cisco ASAs, Meraki Firewalls, Cisco Switching, SonicWALL, Palo Alto, and Fortinet devices preferred.

General Description

Summary: We’re interested in adding a key position to our System Engineering team. Strong team skills and a positive attitude are a must for this rewarding position.

Technician will be responsible for meeting customer computer needs as they relate to hardware and software installation.

Duties and Responsibilities include the following:

Perform Remote Proactive Services via our RMM system. Collaborate with the Systems Engineering team for system installations, setup, and configuration according to specifications. Maintain customer communications to assure the smooth operation of systems installed. Direct any customer requests, inquiries and/or concerns to appropriate individual(s) as needed. Communicate status of accounts on a regular basis. Maintain current knowledge levels on existing products and/or acquire knowledge on emerging technology. Consult with TAMS (Technical Account Managers) in setting expectations related to hardware, software, or systems functional specifications to ensure scope of service and customer expectations are met. Applicant must be available for off-hours and after-hours support for customers and internal infrastructure. Engineer will act as a technical liaison for customers and projects, as well as an escalation point for other engineers on projects and customer related issues.

Preferred Skill Set: Strong communication (oral and written), customer relations, time management, project management, and a general passion for the industry.

.Education/Experience: Technical Degree or equivalent work-related experience required, with industry certifications preferred.

Requirements: Must pass a third-party background investigation. Must take a pre-employment skills assessment exam. Salary commensurate with experience.

Job Type: Full-time