Job Title: Level 3 Systems Engineer
Reports To: Operations Manager
FLSA Status: Non Exempt
Summary: Responsible for meeting customer computer needs as they relate to hardware and software installation by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
Performs Remote Proactive Services via our RMM system.
Set up and configure customer hardware according to specifications.
Train customers on hardware and software use.
Maintain customer communications to assure the smooth operation of systems installed.
Direct any customer requests, inquiries and/or concerns to appropriate individual(s) as needed.
Communicate status of accounts on a regular basis.
Maintain current knowledge levels on existing products and/or acquire knowledge on emerging technology and products.
Play a lead role in system installations.
Consult with TAMS in setting expectations related to hardware, software or systems functional specifications to ensure scope of service and meeting customer expectations.
Available for off-hours and after hours support for customers and internal infrastructure.
Act technical liaison for customers and projects.
Provide both internal and external customer training on products and services.
Perform COM Remote Proactive Service via our Multi-Network Enterprise management system as required.
An escalation point for all other engineers on projects and customer related issues.
Preferred Skill Set:
Excellent Oral Communication Excellent Written Communication
Excellent Technical Communication and Writing Customer Relations Skills
Time Management Skills Project Management Skills
Presentation Skills Negotiation Skills
Experience in Work Flow Automation Experience with RMM Applications
Script programming experience PC’s, Server and Network Hardware
Windows and Mac OS Technologies Database Programming a Plus
Bachelor’s Degree or Equivalent
Prior related work experience required
Ability to lift 75lbs
Must undergo and successfully pass a third party background investigation.
Must take a pre-employment skills assessment exam
Interested parties should submit a resume and cover letter to firstname.lastname@example.org