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Finding Reliable IT Support Services Company for Your Albany Business

Choosing a reliable managed IT services company to support your business can feel like a complicated decision. You need a company you can trust to keep you up-to-date and secure.

What questions should you be asking to find a reliable Albany Tech services and support company? Here are some important things you want to look for in solid tech companies in Albany NY.

Experience and Local Reputation

Your Albay IT company should be able to provide local references that show a consistent and reliable service you can trust. A trustworthy tech company should be ready to provide references of companies they’ve assisted. You want to know that they can provide support in emergencies, work quickly to assist with problems and won’t include any surprises on the bill. Ask any tech company you talk to questions like:

  • How long have you been working as a tech company?
  • How much experience does the tech managing your account have?
  • How many experienced techs and engineers are in the company?

Size and Agility

While a small company may mean not enough support to handle emergencies, a large company might mean you get lost in the shuffle. Talk to your company about how many qualified and certified techs they have on staff. A small company with just one or two may be very personable, but what happens if someone quits or gets sick? A huge company with many techs might mean you have a faceless support staff and have to deal with a tiered help system when you have a problem. The right team is going to be fast when you need them and in tune with your business needs.

Process for Emergencies

What happens when you have a major concern or problem? Will you get a qualified tech when you call or an answering service that passes your message along to the techs? A tech support company you can trust is going to have a system in place to get expert assistance working on your problem immediately.

Contingency Plan

You are going to want to ask who is mainly responsible for handling your account. Most good companies are going to have different staff working on the areas of your IT needs where they are most qualified. But what happens if someone leaves the company? You want to know that your IT needs will be met, even if your dedicated account manager isn’t with the company any longer. A very small business that only has one or two techs you trust may have an issue with continuity if something changes unexpectedly.

Cost Consistency and Transparency

Tech companies can come with a lot of hidden fees and surprise costs. The right managed IT services company in Albany is going to provide you with solutions that are dependable and transparent. Find out what services cost and if they are tailored to meet the size and tech needs of your company. One-size-fits-all service pricing may not be ideal for a small business that only needs supportive IT. More importantly, find out if fees or costs change if you call with questions or run into tech problems. What can you expect on your monthly bill and what might cause those numbers to change?

Tech Services and Solutions

Finding a company that can be a “one-vendor” solution may mean cutting out conflict and streamlining your processes. Talk to your tech company about how many services they offer that you might be able to take advantage of. A company like Tech II provides:

  • Voice Services
  • Network Infrastructure
  • Hosted Cloud Solutions
  • Fully Managed IT Solutions
  • Data Networking
  • Cabling/Fiber Infrastructure
  • ISP and Carrier Services
  • Video Surveillance Systems
  • Remote Management and Secure Access

Customized Solutions

Find out what the tech company is going to recommend for your business. Any company that wants to change your machines and infrastructure completely is likely trying to nickel and dime you. Your tech company should be trying to work within your current systems to get you up-to-speed with as little cost and hassle as possible.

Industry Experience

For most businesses, compliance is critical. You have to make sure you are meeting the privacy and security requirements that your customers, employees and stakeholders need. But different industries have vastly different requirements. You need to stay legally secure, while also being the kind of company that your clients and customers can trust. Find out what experience the tech company has with meeting the compliance and regulations for your industry.

If you want to talk to a company about reliable IT support and tech services, contact us today! At Tech II, we have been helping companies with their business needs since 1983. Message or call us today at (518)403-0830 to talk to us today about solutions for your company.