Job Title:          Technical Account Manager

Reports To:      Manager, Sales & Marketing

FLSA Status:    Non Exempt

Department:    Operations

Summary:  responsible for managing all technical aspects of customer’s relationship by providing top-quality technical service before and after a sale. Technical account managers help to ensure customer satisfaction and strengthen long-term customer relationships.

 

Duties and Responsibilities include the following. Other duties may be assigned.

  • Participate in the full customer lifecycle, from pre-sales, through implementation, and to post-implementation support.
  • Interact with the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
  • Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation, and tracking timelines and deliverables
  • Perform basic technical implementation tasks, such as customer configuration updates.
    Provide technical ownership of long-term customer relationships.
  • Work closely with Account Management, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
  • Identify new product features and additional sales opportunities during trials and integrations and communicate to product development and engineering teams.
  • Participate in internal projects.
  • Ensure that no client goes unheard, and that every client request has been responded to in a timely manner that demonstrates both responsibility toward the job and a passion for our clients.

 

Preferred Skill Set:

  • Excellent Oral Communication
  • Excellent Written Communication
  • Customer Relations Skills
  • Project Management Skills
  • Executive level presence and facilitation experience
  • Experience with RMM Applications
  • Quality Management
  • Able to self-manage and prioritize workload.
  • Manage a high volume of activity
  • Ethernet & Wireless experience
  • Experience implementing Software as a Service (SaaS)
  • Experience with HTTP, DNS, TCP.

 

Education/Experience:

Bachelor’s Degree or Equivalent (experience, education and certifications all considered)

5 + years of professional account management or similar experience required

 

Requirements:

Must be able to lift 75lbs.

Must undergo and successfully pass a third party background investigation.

Must take a pre-employment skills assessment exam

 

Interested candidates should submit a cover letter and resume to:

careers@tech-ii.com

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