Job Title:          Technical Account Support Specialist

Reports To:      Manager, Sales & Marketing

FLSA Status:    Non Exempt

Department:    Operations

 

Summary:  Responsible for assisting Technical Account Managers with customer relationships by providing pre and post-sales support. Compile quotes for review and presentation to the customer on behalf of the Technical Account Manager.

 

Duties and Responsibilities include the following. Other duties may be assigned.

  • Participate from pre-sales, through implementation, and to post-implementation support.
  • Assist the Technical Support Manager to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
  • Assist with implementation projects, including creation and maintenance of implementation documentation, and tracking timelines and deliverables.
  • Perform basic technical implementation tasks, such as customer configuration updates.
  • Work closely with Technical Support Manager, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
  • Participate in internal projects.
  • Ensure that no client goes unheard, and that every client request has been responded to in a timely manner that demonstrates both responsibility towards the job and a passion for our clients.

 

Preferred Skill Set:

Excellent Oral Communication

Excellent Written Communication

Executive level presence and facilitation experience

Customer Relations Skills

Quality Management

Project Management Skills

Manage a high volume of activity

Experience with RMM Applications

Experience with HTTP, DNS, TCP

Ability to self-manage and prioritize workload.

Experience implementing Software as a Service (SaaS)  Ethernet & Wireless experience

 

Education/Experience:

Associates Degree or Equivalent (experience, education and certifications all considered)

5 + years of professional sales and marketing or similar experience required

 

Requirements:

Must be able to lift 75lbs.

Must undergo and successfully pass a third party background investigation.

Must take a pre-employment skills assessment exam

 

Interested candidates should submit a cover letter and resume to:

careers@tech-ii.com

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