Now Hiring – Technical Account Support Specialist – May, 2021

Job Title:          Technical Account Support Specialist

Reports To:      Manager, Sales & Marketing

FLSA Status:    Non Exempt

Department:    Operations

Summary:  Responsible for assisting Technical Account Managers with customer relationships by providing pre and post-sales support. Compile quotes for review and presentation to the customer on behalf of the Technical Account Manager.

Duties and Responsibilities include the following. Other duties may be assigned.

• Participate from pre-sales, through implementation, and to post-implementation support.
• Assist the Technical Support Manager to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
• Assist with implementation projects, including creation and maintenance of implementation documentation, and tracking timelines and deliverables.
• Perform basic technical implementation tasks, such as customer configuration updates.
• Work closely with Technical Support Manager, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
• Participate in internal projects.
• Ensure that no client goes unheard, and that every client request has been responded to in a timely manner that demonstrates both responsibility towards the job and a passion for our clients.

Preferred Skill Set:

Excellent Oral Communication

Excellent Written Communication

Executive level presence and facilitation experience

Customer Relations Skills

Quality Management

Project Management Skills

Manage a high volume of activity

Experience with RMM Applications

Experience with HTTP, DNS, TCP

Ability to self-manage and prioritize workload.

Experience implementing Software as a Service (SaaS)  Ethernet & Wireless experience

Education/Experience:

Associates Degree or Equivalent (experience, education and certifications all considered)

5 + years of professional sales and marketing or similar experience required

Requirements:

Must be able to lift 75lbs.

Must undergo and successfully pass a third party background investigation.

Must take a pre-employment skills assessment exam

Interested candidates should submit a cover letter and resume to:

careers@tech-ii.com