We’re Hiring!

Job Title:          Technical Account Manager

Reports To:      Manager, Sales & Marketing

FLSA Status:    Non Exempt

Department:    Operations

Summary:  responsible for managing all technical aspects of customer’s relationship by providing top-quality technical service before and after a sale. Technical account managers help to ensure customer satisfaction and strengthen long-term customer relationships.

Duties and Responsibilities include the following. Other duties may be assigned.

• Participate in the full customer lifecycle, from pre-sales, through implementation, and to post-implementation support.
• Interact with the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
• Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation, and tracking timelines and deliverables
• Perform basic technical implementation tasks, such as customer configuration updates.
  Provide technical ownership of long-term customer relationships.
• Work closely with Account Management, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
• Identify new product features and additional sales opportunities during trials and integrations and communicate to product development and engineering teams.
• Participate in internal projects.
• Ensure that no client goes unheard, and that every client request has been responded to in a timely manner that demonstrates both responsibility toward the job and a passion for our clients.

Preferred Skill Set:

• Excellent Oral Communication
• Excellent Written Communication
• Customer Relations Skills
• Project Management Skills
• Executive level presence and facilitation experience
• Experience with RMM Applications
• Quality Management
• Able to self-manage and prioritize workload.
• Manage a high volume of activity
• Ethernet & Wireless experience
• Experience implementing Software as a Service (SaaS)
• Experience with HTTP, DNS, TCP.

Education/Experience:

Bachelor’s Degree or Equivalent (experience, education and certifications all considered)

5 + years of professional account management or similar experience required

Requirements:

Must be able to lift 75lbs.

Must undergo and successfully pass a third party background investigation.

Must take a pre-employment skills assessment exam

Interested candidates: Send a resume and cover letter to careers@tech-ii.com