Are you passionate about technology? Want to bring that passion to the fastest growing IT Managed Services provider in Upstate New York? We are looking for a Technical Account Support Specialist to assist the Technical Account Management team managing and supporting our clients. As a TASS, you will become an integral part of the TAM team by monitoring the accounts of our clients, suggesting solutions, and providing technical support. Tech II believes in promoting capable employees from within. As positions open, the ideal candidate will be encouraged to move into a TAM position, taking over and managing accounts. The position includes a base salary plus commission, laptop, standard company benefits, vacation and holiday pay. Responsibilities include:

  • Technical and professional aptitude to learn all aspects of the position
  • Willing to learn Tech II’s management software tools.
  • Involvement of initial discovery of prospective clients’ requirements.
  • Educating clients on new technologies and offerings.
  • Developing and managing prospective and existing client base.
  • Visiting client locations to assess needs and developing a strategy to meet those needs
  • Preparing proposals to include assessment of client needs, quotes, and scope of work.
  • Managing, creating, and understanding customer contracts.
  • Collaborating with management to ensure appropriate staff are involved in service delivery.
  • Acting as a client advocate to translate/communicate needs to our Operations Team.
  • Maintaining knowledge of the latest products and services used to meet the needs of our clients.
  • Involvement with actual installations and projects as required.

The ideal candidate will have:

Passion for technology, and a willingness to share that passion with others

Associate’s Degree in Technology, or equivalent experience

High degree of oral and written communication skills

Professional demeanor and appearance

Valid NYS driver’s license and reliable transportation

Successful completion of background and drug test.

Job Type: Full-time

Interested parties should submit a resume and cover letter to careers@tech-ii.com

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